FAQ

Prospective students must be at least 21 years of age and complete an interview with a student advisor in order to be accepted into the SDI course programs.

Students may drop any course up to 3 days after it begins to receive a 100% tuition refund, less any nonrefundable enrollment costs. Students who have completed less than 25% of a course are eligible for a prorated tuition refund. Students withdrawing after completing more than 25% of a course are not eligible for a tuition refund.

Students are expected to attend all classroom and on-road training sessions. Students may miss up to one session per course for any reason. Any missed sessions must be made up at another time in order to achieve the required hours of instruction for graduation. Any student with two or more absences will automatically be considered as a course withdrawal and subject to our cancellation policy.

Tuition payments can be made by major credit card, ACH, wire transfer, or personal check. Students receiving tuition assistance by third party student loan, scholarship, or workforce development grants must confirm funding prior to enrollment. Third parties must make payment directly to the Superior Drivers Institute. Tuition payment plans must be fully paid prior to graduation. Any late payment fees will accrue a 5% per month late charge. Late payment fees will not apply to third party tuition assistance programs.

SDI does not recognize credits from any non-affiliated SDI driving school.

SDI diligently prepares students for a career in commercial driving. Each of our courses has designated course material specifically tailored towards career prep. SDI partners with multiple industry-leading companies who speak to our students about career options during and after their time in school.

SDI cannot guarantee employment placement.

Students may file a confidential and/or anonymous complaints with the Director of Students by phone or email any time during or after their time at SDI.

Director of Students: Bridget Koehn

Contact Phone: (816) 412-4782

Contact Email: students@drivezeta.com

Classroom: Business Casual (jeans, sneakers)

On-Road: Driving Attire (closed toe boots, long pants)

Events: Business Casual (unless otherwise stated)

Faculty have the right and responsibility to assign grades based fair evaluations of student performance. A student may appeal a course grade under one or more of the following conditions: (i) An error was made in the numerical calculation of the final course grade, (ii) the student believes the final grade is not indicative of his/her performance, (iii) the instructor departed substantially from the grading rationale published in the original course syllabus/course requirements. Appeals can be submitted by email to office@sdicdl.com

Students are expected to respect both other students and instructors. A student will be asked to leave the class if there is verbal or physical abuse to any student or employee of the SDI. Additional grounds for student dismissal include operating a school vehicle while under the influence of alcohol or drugs, bringing any weapons onto the premises, or engaging in any activity which could harm fellow students or instructors. Students dismissed for violating the Standards of Conduct Policy will not be considered for reinstatement.

Sexual misconduct - including harassment, domestic and dating violence, sexual assault, exploitation, and stalking - is prohibited, and SDI encourages anyone experiencing sexual misconduct to notify school faculty immediately to ensure proper follow up. If you wish to speak confidentially about an incident of sexual misconduct, please contact administration by email at office@sdicdl.com . SDI is legally obligated to investigate all reports of sexual misconduct and students are required to report incidents of sexual misconduct that come to their attention.

In order to improve the content and usability of school websites and applications, we may automatically collect certain information from you, including: the type and version of your operating system and browser, the date, time, and duration of your visit, your clicks within the application.

We also may request and collect information from you when you interact with our websites and applications, such as information you provide when creating an account, submitting an electronic form, participating in a survey, etc.

We do not collect personally identifiable information for commercial or marketing purposes, and we do not sell the personally identifiable information we collect. The personally identifiable information we collect is stored in a secure environment.

We use and may share the information we collect to make sure our systems are up-to-date and compatible with other systems, and to improve services offered through school applications and websites. We may also use it to fulfill our duties and for other educational purposes, including, but not limited to:

• Developing new application functionality;

• Providing notifications, alerts, or event updates;

• Providing technical notices, updates, security alerts, and administrative messages;

• Responding to user comments, questions, and requests for customer service;

• Monitoring and analyzing trends, usage and activities in connection with services;

• Personalizing and improving services;

• Complying with any allowable educational purpose, applicable law, regulation, legal process, or governmental request; and

• Conducting statistical analyses for any of the above reasons.

Certain laws and regulations govern our ability to share or otherwise disclose information about you that we collect. For example, disclosure and release of personally identifiable information of our current and former students is governed by the Family Educational Rights and Privacy Act and its implementing regulation. Other laws and regulations may apply, depending on the types of information at issue.